Question 1

What are your hours?

Accepted Answer

We are available online & via email Monday - Friday, 9am-4pm CST.
Local pickup is available in Mobile, Alabama by appointment only.

Question 2

How do I cancel my order?

Accepted Answer

Orders may be canceled as long as they have not been packaged, shipped or customized. Please email us (mailto:bossmadeplanners@gmail.com)at bossmadeplanners@gmail.com with your order number at the ready. Although cancelations are not guarenteed, we will do our best to accomodate you.

Question 3

I really want an item that is out of stock. How do I know when it will be back?

Accepted Answer

We can check that for you! Just write down the SKU number and or product name and email us!(javascript:void(0))

Question 4

When will my order ship? How will I know it has?

Accepted Answer

Standard orders have a processing time of 3-5 business days. Expedited orders are usually shipped within 1 business day or as soon as possible. Once available, an email with tracking information will be sent. Click here f(javascript:void(0))or more shipping information.
 
Custom or made to order items have an additional processing time. Please see the product description for details.
 
Our processing times vary by season and demand & will fluctuate. Thank you for your patience.

Question 5

The incorrect address was added at checkout. What do I do?

Accepted Answer

Note: It is the customer's responsibility to ensure that their shipping address is correct.
 
1. My order has been shipped:
Please note that if your order has already shipped it is not the responsibility of Boss Made Planners to correct this mishap. It is the customers responsibility to retreive their package. 
 
2. My order has not been shipped:
Email u(mailto:bossmadeplanners@gmail.com)s IMMEDIATELY! We will update your shipping information and have your package on it's way. 
 
3. My package was returned to sender*:
Good news! We have your package & you should have an email from us. Please respond with the correct shipping address as quickly as possible. You've waited long enough for your package.
 
*You may be required to pay an additional shipping cost in this instance.

Question 6

Do I have to pay customs, taxes, or fees once the parcel arrives in my country?"

Accepted Answer

Yes, it is your responsibility to pay all duties, tariffs, and taxes.

Question 7

Something is wrong with my order or product. What do I do?

Accepted Answer

Email us (mailto:bossmadeplanners@gmail.com)and we'll be glad to help you. Be sure to have your order number ready. There's no time to waste!
 
Please note that we do not offer refunds or exchanges.

Question 8

Do you have a discount program?

Accepted Answer

Yes! Become a Boss Friend (javascript:void(0))and get 10% off your first order as well as future promotions directly to your inbox. 
 
Become a site member and start earning points with My Coinz Rewards!(javascript:void(0)) Simply sign in to your member account to start earning. Get 100 points for every $1 spent and use your points to get $$$ off your order! Sign up today!(undefined)

Question 9

Where's your privacy policy? Terms & Conditions?

Accepted Answer

Our Privacy Policy is here!(javascript:void(0))
 
Our Terms & Conditions are here!(javascript:void(0))

Question 10

How do I schedule my pickup order?

Accepted Answer

Once your order is complete, you will receive a "Pickup Ready" email. That email will link you to the scheduler on our website. If you have any trouble please feel free to contact us.(javascript:void(0)) If you are not able to find the link, click here.(javascript:void(0))
 
Local Pickup is in Mobile, Alabama.

Question 11

My question isn't here..

Accepted Answer

It's not!?! Contact Us! (javascript:void(0))We have answers.

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